Rules and regulations

. Dear user, please carefully consider the following points to properly use online services

Users entering the xiaomidubai website when using their personal profile, promotional schemes, xiaomidubai visual media videos and other services provided by xiaomidubai means being aware of and accepting the terms and conditions as well as the way of using xiaomidubai services. It should be noted that placing an order at any time also means the user fully accepting all xiaomidubai terms and conditions. Please note that the terms and conditions contained herein replace all previous agreements and condition

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Definitions

In accordance with the Electronic Commerce Law, and in order to clarify information and common understanding of the terms used in the agreements mentioned below, the definitions .of the words contained in the text of the laws are defined as follows

1-1Store: xiaomidubai Online Store as a seller

1-2Site: Xiaomi online store website at https://xiaomidubai.ir

1-3Site content: All information, including prices, text, photos, videos, and technical specifications of products or all articles and news posted on the site and blog.

1-4Guest User: Any person who has accessed the Xiaomidubai.ir website via the internet is considered a guest user.

1-5Member: Any natural person who has become a member of the site based on credible identity information is considered a member.

1-6Customer: A user or member who purchases from the site.

1-7Order: The product or products that the customer selects and announces their intention to purchase by completing the ordering process on the site.

 

 2-0Conditions of sale for purchasing from the site

 

Similar to the physical environment, any transaction that takes place in the electronic environment also indicates the occurrence of a contract or agreement. According to Article 183 of the Civil Code, a contract or agreement is “one or more people making a commitment to one or more other people and accepting it”; accordingly, an online contract is also a contract that is concluded through “data message”

Placing any order constitutes awareness and acceptance of the site's rules, and therefore the customer is required to carefully read these rules before placing any order and, if she agrees with them, place her order 0

 

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Ways to communicate electronically on the site

When you use the services of xiaomidubai place an online order or make a purchase, these communications are made electronically and if your request complies with all principles and procedures, you agree that Xiaomidubai will respond to your request electronically (via e-mail, short message service and other electronic services)

Also, the email address and phone numbers that the customer registers in their profile are the only official and approved email addresses and phone numbers of the customer, and all correspondence and responses from the site will be made through them.

 

To inform about events, special services or promotions, Xiaomidubai may send emails or SMS to website members. If they do not wish to receive these messages, this service can be canceled by sending the off code.

 

Please note that the only official reference we approve to contact you is the official website of this site, https://xiaumidubai.ir. We will not contact you by any other method than sending letters from the official and approved addresses on the site and by telephone using the numbers registered in the contact section. The XiaomiDubai website does not have any internet site with an address other than www.............ir. Users can only use the addresses mentioned in the contact us section to communicate

 

Please note that the only official reference we approve of for contacting you is the official website of these sites, namely https://xiaomidubai.ir and https://dumbomobail.ir. We will not contact you by any other method than sending a letter from the official and approved addresses on the site and by telephone using the numbers registered in the Contact section

The website https:xiaomidubai.ir only has a commercial partnership with the site https://dumbomobail.ir and does not have any other website with an address other than https://xiaomidubai.ir. Users can only use the addresses listed in the Contact Us section to communicate

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Order and purchase procedures

4-11Respected users and customers are not required to register on the site to view, receive information, and even place an order. However, Xiaomi Store recommends registering, the advantage of which is that in addition to not having to enter your information in subsequent purchases, you can be informed of the latest news, step-by-step discounts, and good shopping offers

 

By registering this information, users and customers, while ensuring that their information is secure with the site, authorize the site to use this information for communication

4-2

When placing an order, customers must enter their information accurately into the order form, otherwise they will be responsible for any problems and possible losses

Therefore, entering the address, email, and mobile and landline phone numbers by the customer constitutes confirmation of their accuracy. If these items are not entered correctly or completely, Xiaomidubai will verify the accuracy of the information provided The accuracy and certainty of the order registration can request additional and more information from the customer.0

Customers can also enter the name, address, and phone number of another person to pick up the order, and if the order amount has been prepaid,The recipient of the order must present a valid ID card when receiving the goods. Also, the address that the buyer registers or selects as the recipient's address will be included on the invoice.

4-3

Business days mean Saturday to Thursday of each week, excluding public holidays in Iran, and all orders placed during business days and the first day after the holiday are reviewed and inventory is announced. It should be noted that placing an order on Xiaomidubai is possible all year round, including public holidays.

4-4

All orders registered on the site xiaomi are subject to review by sending an order code via SMS and a system invoice via email. Your purchase from xiaomidubai is an honor for us and the xiaomidubai. team will do its best to deliver the purchased goods to customers.However, if the product stock on xiaomidubai runs out even after the customer places an order, .customer. reserves the right to cancel the order or refund the order amount, or the customer can replace the finished product with another product.

4-5

In the event of a problem, such as an out-of-stock item, the amount paid will be deposited into the customer's account (notified by the customer via email or other means of communication and only in writing) within 24 to 48 business hours

4-6

Or the customer cancels the purchase, once the product has been packaged and shipped, the amount paid, minus 20% of the deposit amount as administrative and financial costs, will be deposited into the customer's account (announced by the customer via email or other means of communication and only in writing) within 24 to 48 business hour

4-7

In the event of any error in the price and Rial value of the goods available on the Xiaomi Dubai website, the Xiaomi store reserves the right to invalidate the order and purchase made by the customer.Obviously, Xiaomidubai will deposit and return the received amount to the payer as soon as possible within 24 to 48 business hours to the account declared by the customer (declared by the customer via email or other means of communication and only in writing). By purchasing from the https://xiaomixubai website, the customer is aware of this matter and all the rules and will not have any claims in this regard.

4-8

Due to the system registration of the order, there is no possibility of reissuing an invoice or changing its specifications, including changing an invoice issued in the name of a natural person to the name of another natural person.

4-9

Since xiaomidubai is an online retail website, ordering a large number of items is contrary to the buyer's consumption purpose. In case of registration of this case or orders with a large number of items, xiaomidubai is allowed to check the customer's order first before sending it, and if approved, the sale of the goods will be announced. In these cases, payment and settlement are required before sending the goods;Otherwise, orders will be canceled in coordination with the customer, and if payment has been made, the amount paid will be returned to the customer's account within 24 to 48 business hours.

4-10

It should be noted that adding an item to the shopping cart does not mean reserving the item and does not create any rights for customers.Also, any changes, including changes in inventory or price, will be applied to the product added to the shopping cart before final registration. Therefore, customers who are willing and determined to make a final purchase,Especially for products that are limited in quantity during special sales or festivals, it is recommended to finalize your order as soon as possible to avoid running out of stock or changing the price of the products.It is worth noting that the order is only finalized when users receive the final tracking code for their order completion via email, and it is obvious that xiaomidubai has no responsibility for items left in the shopping cart or for the order process not being completed and payment not being completed.

5

Payment methods

5-1

Customers residing in Dubai can pay for their order online, card to card, or on-site payment (by bank card)

Customers living in Karaj can pay for their order in person at the Iranian office (by bank card)

And to get the location of the drafter in Karaj, you can go to the website address https://dumbomobail.ir

Customers residing in other cities are required to pay the full amount of their order online or by card so that the goods can be billed and shipped in their name. Of course, the bill of lading number will be provided to the customer for further follow-up

Customers in Iran please deposit only to accounts within Iran, and other countries should deposit only to the account in the United Arab Emirates..

6

Methods of sending orders

6-1

In the United Arab Emirates, via courier and post, with the customer paying the shipping cost

6-2

Shipping to Iran is by sea to the Qeshm office and from Qeshm it is sent by post and Tipax to the buyer's destination city

6-3

Customers can choose a method of their choice from among the possible shipping methods during the order registration and inquiry stage. Choosing any method means being aware of its rules and conditions

6-5

In cases where delivery by a postal or shipping company is selected, the store is responsible for delivering the order correctly and safely to the postal or shipping company within the minimum time frame and sending a tracking code to the customer.In these cases, given that according to Articles 386 and 387 of the Commercial Code, all problems arising from the transportation of goods are the responsibility of the carrier and the store is not responsible for delays in shipping or possible problems. In the event of a problem, the problem must be reported to xiaomidubai immediately.And in coordination with the store, a damage report should be made with the shipping company. Obviously, after the relevant matters are completed, the relevant product will be returned and if the ordered product is available, the ordered product will be re-sent.The store always makes every effort to ensure that all orders reach its customers across the country safely and without damage.

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Shipping cost

When placing an order and before paying for the order, depending on the city and purchase amount, you will be able to choose different shipping methods, with the shipping cost being either free, prepaid, or paid on site.

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order delivery

8-1

The delivery time for goods in Tehran and Karaj is less than 72 hours.

8-2

Due to the unpredictability of issues such as traffic or unexpected events, orders sent to Dubai are delivered within a 2 to 3 hour period that will be coordinated with customers. Customers are required to be present at the delivery location within the specified time frame, otherwise the customer is responsible for the re-delivery cost.

8-3

Orders sent by post and courier: Orders that are to be sent by post or courier, if finalized before 12:00, will be delivered by post or courier on the same day.However, if they are finalized after this time, they will be delivered on the next business day. Depending on the destination of the goods, the postal and shipping companies will usually deliver the goods to their destination within 24 to 48 business hours.

8-4

Dear customers, when receiving the order and before opening the package, are required to match the specifications of the ordered product with the delivered product and refuse to receive it if there is a discrepancy.

8-5

Respected customers are required to take physical delivery of their ordered goods when receiving the order (physical delivery means that the goods are inspected in all aspects and are accepted if they are free of any physical defects). Please note that when the goods are taken physical delivery, the store will no longer be responsible for any problems or physical defects of the goods.

8-6

Goods that are stated on the delivery receipt as not to be removed from the packaging are exempt from the above clause and customers should only check the integrity of the packaging of the goods. In these cases, opening and setting up the goods should only be done by experts from the company providing warranty services, otherwise the device is out of warranty and the customer is responsible for any possible problems.

8-7

If the packaging of the product has a problem or apparent defect and shows signs of damage or possible problems, the customer must refuse to receive it and, while preparing a report, immediately inform the store of the matter.

Rules 8-8- When sending goods by postal or shipping companies, customers are obliged to:In the presence of the postal officer and before signing the delivery receipt, ensure the integrity of the packaging and the appearance of the goods. If the goods have any defects in terms of packaging or appearance,While not receiving it and requesting a report, immediately inform the store about the matter. In these cases, if the customer signs the postal or shipping receipt (as if receiving the goods correctly and safely) without checking the appearance of the goods,The customer will no longer have the right to object to the apparent health of the goods, because since the customer has personally confirmed that he has received the goods correctly and undamaged, there is no longer any possibility of pursuing compensation by the customer. In addition, in these cases, Article 6 of these rules will be followed.

Rules 9-8- According to the FATA Police guidelines, when delivering orders that have been paid for online, it is mandatory to present a national ID card matching the name of the person ordering. If the person who ordered the goods and paid for them online wishes to have the goods delivered to another person,The name of the recipient must be announced to the store via the panel, email, or text message. Otherwise, the store will not deliver the goods and in these cases, the cost of re-delivery will be the responsibility of the customer.

8-10

According to the store's rules, in orders where payment is specified on site, before the goods are delivered, it is necessary to first settle the invoice and then deliver the goods. After settling the invoice, the customer will have the opportunity to check the appearance of the goods in the presence of the store representative and then sign the apparent delivery receipt of the goods;After the apparent delivery, the esteemed customers will have up to 7 days to check the product technically. In case of any technical problem and confirmation by the relevant after-sales service experts, the product will be subject to the 7-day golden guarantee replacement law in accordance with the e-commerce law.

-8-11

Also, in line with consumer rights protection and e-commerce laws, all products must reach the consumer physically intact. After delivery, the customer, according to Article 8-8 of these laws, will have the possibility of returning the goods for up to 7 days, subject to the following conditions:

-8-11-1

The purchased item must not have been removed from its original packaging and seal, and this must be confirmed by the store's experts.

-8-11-2

The carton and packaging of the product must be completely intact and free from tears or damage. Labeling or writing descriptions, addresses, or any other items on the carton or original box will invalidate this guarantee.

-8-11-3

In these circumstances, the product will be deposited into the customer's account within a maximum of 48 business hours after approval by the store's experts.

8-11-4

In these cases, the cost of shipping and returning the goods (round-trip cost) is the responsibility of the customer.

8-11-5

The possibility of returning goods whose prices are subject to market fluctuations is up to 24 hours after completing the order.

-8-12

Also, product photos are for information and to help the customer make a purchase, and since there may be some differences in details with the original product, they cannot be used to declare a discrepancy. The criterion for the existence of a discrepancy in product specifications is the technical specifications listed on the website.

8-13

It is important to note that the defects reported by the customer are controlled and examined by the store's experts, and if a technical defect is confirmed, the product is subject to Article 8-14. Technical defects that arise as a result of the user's improper use of the product are not included in this article.

8-14

In the event of any technical problem and confirmation by the relevant after-sales service experts, in accordance with the e-commerce law, the product is subject to a 7-day warranty for replacement of defective goods.

8-15

Physical damage caused by transportation is not covered by the use of this service and will be decided in accordance with the relevant conditions set forth in these rules.

8-16

To use the services of Article 8-14 (7-day replacement guarantee), please make sure that the product is well packaged, and that all accessories and invoices are sent with it. If the returned product is not received by the store in its original condition, service is not possible.And the product is considered out of exchange conditions. Also, if the damaged product is out of stock in the store and the store is unable to replace the damaged product with a replacement product, it can refund the amount of the product to the buyer's account, and price fluctuations will not cause this amount to decrease or increase.

8-17

Due to the issues and problems that have occurred and based on coordination with the Fata Police and the law enforcement forces, all orders will be delivered to the building's entrance door, except in cases where customers request floor transportation when placing the order and bear the cost.

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Possibility of discussion and exchange of opinions on the site

9-1

The site provides the opportunity to discuss and exchange opinions with other users, to register comments, suggestions and questions. In this regard, users are required to refrain from posting any content that is contrary to legal and ethical principles, defamatory, threatens the privacy of individuals or intellectual property rights, and any other inappropriate content, otherwise they will be responsible for all legal consequences.

9-2

The store has full discretion in publishing or not publishing user comments.

9-3

If a user does not pay sufficient attention to the store's compliance and rules when posting comments, the store is authorized to prevent the user from accessing the site again and, if necessary, prosecute him/her.

9-4

Please note that you should never post anything in the comments that you are unsure about; also, avoid reposting rumors or unreliable information about products.

10

Site content and product specifications

10-1

The store makes every effort to provide and produce content from authentic sources and references, as well as from the companies that manufacture the products. It should be noted that the store does not guarantee that the product descriptions or other content on the site are error-free. If the product provided by the store has any discrepancies with the information on the site, the only solution is to return the product before use and in its original condition in accordance with Article 8-11.

10-2

The store website does not accept any responsibility for the deletion of its site pages or dead links. The site services are provided as is and the store website is not responsible under any circumstances for delays or non-functioning of the site, which may be caused by natural factors, human forces, internet problems, computer equipment failures, telecommunications, etc.

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Responsibilities of the site and users

11-1

Any unusual, unauthorized, or illegal use of the site by users that results in damage, destruction, loss, or alteration of information, disclosure of users' personal information, and other possible losses will result in legal prosecution.

11-2

Users are obligated to protect their personal user information and are responsible for any information exchanged through their user ID and password.

11-3

The store will not be responsible for the disclosure of user information due to a failure or virus infection of the user's computer system.

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Material and intellectual property rights

All content on the site belongs solely to the store, and any copying or personal or commercial use of it without written permission from the store is unauthorized and will result in legal prosecution.

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Store options

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The store always considers itself authorized and free to make any desired changes to the site, including technical and appearance changes, changes to services and how they are provided, changes to the site's content and information, and changes to policies, rights, and laws.

The store has the right at any time to stop providing services to customers and communicating with them, and to change or delete all of its content or services, based on its own interests.

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special conditions

Given that the above rules are general store rules and may not apply to certain products in specific cases, the explanations included in the invoice and delivery receipt, which are signed by the customer, will have priority and will be the criterion for action.

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Force majeure cases

16-1

All the terms and conditions stated are applicable under normal circumstances, and in the event of any force majeure, the store has no responsibility for the mentioned rules.

16-2

The store considers itself obligated to respect users' privacy. If you observe any violation, please inform us through the mentioned communication channels.

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Receive your personal information

The xiaomidubai store website collects information when placing an order to purchase goods, so that the order can be delivered as soon as possible.The "Xiaomi Store Site" also collects statistical information related to your computer hardware and software, which is automatically recorded by the "Xiaomi Store Site".This information may include IP address, browser type, domain name, and time of access to the site. This information is used by “Xiaomi Store Site” to perform better operations, maintain quality of services, and provide statistical information.

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Uses of your personal information

18-1

Xiaomi Store Site uses your personal information to operate the website and deliver the services you have requested. Xiaomi Store Site may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

18-2

Xiaomi Store does not sell its customer or member lists to third parties and may, from time to time, contact you on behalf of its business partners about offers that may be of interest to you. In this case, your unique information such as name, phone, address, email, etc. will not be shared with third parties.

18-3

Xiaomi Store tracks the pages that visitors view to determine which services are most popular. This information is used to serve promotional content on the site or to improve the performance of the services.

The store's rules consist of 18 articles, and the customer places an order and purchases with knowledge and awareness of all the rules. Therefore, any claim regarding lack of knowledge of the rules is legally invalid, and the store is not responsible for them.

The contents of this page are subject to change at any time and the “owner of the site xiaomidubai.ir” reserves the right to update or change the contents of this page without prior notice or coordination. Users are required to periodically or before making a purchase refer to this page to be aware of possible changes in the rules.

More questions

You can ask us any questions you have about our privacy policy at any time and we will be sure to answer them. Please send your questions to one of the methods listed in the Contact Us section.

 

"The Store Site welcomes any comments you may have regarding this Privacy Policy. If you believe that "The Store Site has not adhered to this Policy, please contact us by sending an email. We will do our best to resolve any ambiguities, deficiencies, or problems to the best of our ability.

 

The xiaomidubai.ir store website is committed to respecting users' privacy. If you see any violations, please be sure to share them with us through the communication channels listed on the Contact Us page.